Employee Ground level
Full signal
The original concern
“Steven is doing two jobs. His wife called me. He goes home and doesn't talk anymore. He's going to break, and when he does, everything he knows walks out the door with him.”
Filtered at supervisor level

Raising this forcefully risks looking like a complaint. The supervisor needs to be seen as someone who handles things.

Supervisor To manager
What gets passed forward
“There are some workload concerns with Steven. He's been stretched a bit lately.”
Filtered at manager level

A resourcing problem implies the department has been mismanaged. Managers frame issues as already being handled.

Manager To leadership
What gets passed forward
“We're working through some capacity considerations in that area.”
Filtered at leadership level

Leadership expects problems to arrive with solutions attached. A raw problem reads as a failure of the person presenting it.

Leadership Receives
What's left
The official information
“Some operational efficiency reviews recommended.”